You Be the Risk Manager: Navigating Difficult Patient Interactions*
Wednesday, December 11, 2024
12:00 – 12:45 pm EST
Live Virtual
Approved for .75 AMA PRA Category Credit(s)™
This presentation will address a variety of challenging patient interactions and offers strategies for successfully navigating them. This includes patients who have requested a refund or reimbursement due to dissatisfaction, those that post negative comments on social media, receipt of a records request in anticipation of litigation or a letter from your state licensing department, and the proper way to terminate the patient-physician relationship. Actual patient safety risk calls will serve as case examples and the recommendations and options that were discussed.
Presenter:
Debra Davidson, M.J., ARM, CPHRM, CPPS, Senior Patient Risk Manager, The Doctors Company
To register, click here.
Best Practices for Working with Interpreters**
Wednesday, December 11, 2024
1:00 – 2:00 pm EST
Live Virtual
Approved for 1 AMA PRA Category Credit(s)™
Learn national standards and widely recognized best practices for language assistance – one of the easiest ways to reduce barriers within systems.
Objectives:
- Recognize CLAS standards
- Identify the purposes of interpretation
- Evaluate best practices for working with an interpreter
- Apply the strengths perspective and trauma-informed care principles to working with interpreters
Presenter:
Vanessa M. Jimenez, Executive Director, Latina Network of West Michigan
To register, click here.
Statement of Accreditation
The Michigan State Medical Society (MSMS) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
*AMA Credit Designation Statement
The MSMS designates this live activity for a maximum of .75 AMA PRA Category Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
**AMA Credit Designation Statement
The MSMS designates this live activity for a maximum of 1 AMA PRA Category Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
