Blue Cross Blue Shield of Michigan (BCBSM) recently issued a statement assuring physicians and hospitals that health care claims will continue to be processed despite the current work stoppage with their UAW-represented workforce. As BCBSM works to reach a labor agreement, your staff members should continue to submit claims as normal. However, Provider Inquiry telephone lines may have longer than normal wait times.
BCBSM contact information is listed below. Michigan State Medical Society members who are experiencing difficulties may also contact Stacie Saylor, CPC, CPB, MSMS Reimbursement Advocate at ssaylor@msms.org or 517-336-5622.
BCBSM resources:
Websites
| URL | Assistance |
| Provider portal (availity.com*) | Eligibility, benefits, claims information; Provider Resources website with provider manuals, forms and documents |
| bcbsm.com/providers | Enrollment and credentialing information, provider newsletters, pharmacy information |
| ereferrals.bcbsm.com | Prior authorization and referral information |
Provider Consultants
| Michigan region** | Contact information |
| East, Mid, Southeast | Email petcontactus@bcbsm.com For more information, see Contact the Southeast, East and Mid-Michigan Provider Consultant Team |
| Upper Peninsula | Hospital and facility contacts Professional provider contacts |
| West | Hospital and facility contacts Professional provider contacts |
Written Inquiries
| Area Code | Address |
| 248, 313, 517, 586, 734, 810, 947, 989 or outside Michigan | Provider Inquiry Blue Cross Blue Shield of Michigan P.O. Box 2227 Detroit, MI 48321-2227 |
| 231, 269, 616 | Provider Inquiry Blue Cross Blue Shield of Michigan P.O. Box 230589 Grand Rapids, MI 49523-0589 |
| 906 | Provider Inquiry Blue Cross Blue Shield of Michigan 415 S. McClellan Ave. Marquette, MI 49855 |
| All area codes when the patient is a Blue Cross employee | Ombudsman Service Center Mail Code 0420 600 E. Lafayette Blvd. Detroit, MI 48226-2998 |
 recently issued a statement assuring physicians and hospitals that health care claims will continue to be processed despite the current work stoppage with their UAW-represented workforce. As BCBSM works to reach a labor agreement, your staff members should continue to submit claims as normal. However, Provider Inquiry telephone lines may have longer than normal wait times. Michigan State Medical Society members who are experiencing difficulties may contact Stacie Saylor, CPC, CPB, MSMS Reimbursement Advocate at ssaylor@msms.org or 517-336-5622.){kind=link}